Privacy Policy

Alogera — Privacy Policy Last updated: October 2026

1. Introduction and Data Controller

This Privacy Policy describes how Alogera (“we”, “us”, “our”) collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR).

The Data Controller (Titolare del Trattamento) is Michael Abramovich, founder of Alogera Hospitality Solutions. Contact: [enable JavaScript]

2. Data We Collect

To provide our intelligent compliance services, we collect:

  • Account Data: Telegram User ID, name, email address, and property details.
  • Government Credentials: Your Web Service Key (WsKey), Username, and Password for the “Alloggiati Web” portal. These are encrypted using AES-256 standards.
  • Integration Credentials: The Google Drive and TTLock credentials (account access or authorization details) that you provide when you choose to connect these optional integrations. We use them only to provide the integrations you enable, such as saving receipts to your Google Drive or managing smart-lock entry codes through your TTLock account.
  • Guest Data (as a Data Processor): Full name, date of birth, place of birth, and ID document details as required by Italian law (TULPS).
  • Usage Data: App interactions, feature usage, and technical error logs for security and debugging.

3. How We Use Your Data

  • Automated Compliance: To submit guest registrations to the Italian State Police (Alloggiati Web) on your behalf.
  • Secure OCR: To provide Optical Character Recognition for document scanning.
  • Service Maintenance: To communicate about your account, manage subscriptions via our payment partner (LemonSqueezy), and provide technical support.

4. Data Security and Processing

  • Location: All data is processed and stored on secure cloud infrastructure within the European Union (EU/EEA).
  • Immediate Deletion: Identity document images are processed for extraction and deleted immediately after data extraction is complete. Images are never stored long-term.
  • Encryption: All communications and sensitive credentials are encrypted using industry-standard protocols.
  • Your Telegram Chat: Alogera is used through Telegram. The photos, documents and messages you send to the bot also remain in your own Telegram chat history, which is stored and processed by Telegram under its own terms and privacy policy and is outside Alogera’s control. You (the Host) are responsible for deleting your guests’ personal data and identity document images from that chat. You can do this easily by turning on Telegram’s Auto-Delete for your chat with the bot (open the chat menu → Auto-Delete), so that messages and images are removed automatically after a day, a week or a month.

5. Data Retention

  • Account Data: Retained for the duration of your active account.
  • Guest Data: Retained only for the duration required by Italian law or as specified in your service plan.
  • Credentials: Stored until you remove them from the Service or delete your account.

Under the GDPR, you have the right to access, rectify, delete, or export your data.

Legal Note: By using Alogera, you (the Host) act as the Data Controller for your guests’ information, and Alogera acts as your Data Processor. You are responsible for ensuring you have the legal right to process your guests’ documents for police reporting. As Data Controller, you are also responsible for deleting your guests’ personal data from your Telegram chat with the bot (see Section 4).

7. Contact

For any privacy-related inquiries, please contact us at: [enable JavaScript]